Murni's Warung Shop

Insurance

 

We cannot be responsible for goods in transit after they leave our control.

We insure against loss, damage and destruction, where we can, and on the terms that we can.

You need to contact the shipper to get details of the terms of the current policy.

If your package is damaged, lost or stolen, you have to file a claim quickly.

You will need to show proof of loss, damage or destruction –  especially detailed photographs of the goods and packing on the day of receipt.

Note that post office insurance requires examination of the items in front of the postman who delivers them.

It would be a good idea to take a video and photographs and details of the postman’s name, address and phone number.

In the case of damage, the insurers require a repair estimate. If something can be repaired, the insurers probably won’t give you the full amount paid for the item.

It is difficult to find out the terms of insurance for post office and EMS insurance – DHL is clearer.

Here are some details current as of writing:

  • Sea Mail has doubtful insurance, probably excluding damage caused by mould and damp.
  • Air Mail, Post Office Expor and EMS will not cover limestone or liquids and mould is not covered.
  • Loss or damage as a result of oxidation, pollution contamination and nuclear reactions is excluded.
  • Loss or damage due to force majeure such as: natural disaster, fire, war, riot, action against the government, insurrection, seizure of power or confiscation by local authorities is excluded.
  • Indirect losses or profits is excluded.
  • Maximum cover for air mail is Rp 2,000,000 and for EMS about US$1,000 per package for the goods in the package.
  • Claims for damages can only be made for damaged or lost shipments.
  • Claims for compensation have to be filed promptly –  no later than 2 months.
  • Excluded: Delays caused by difficulties in delivering the shipment to the recipient, including the recipient is being not present at the time of delivery, the recipient arriving late after the call is sent, a PO BOX address.
  • New goods according to the invoice price limit: maximum that can be insured is Rp 20.000.000,00 (Twenty Million Rupiah)
  • Used goods, the value of which is determined by the sender, with the approval of the post office,  Rp  20.000.000,00 (Twenty Million Rupiah)
  • Goods containing art/cultural goods, other personal collectibles and authentic deeds issued by an agency or institution or certain institutions, among others in the form of diplomas, driving licenses (SIM), BPKB, STNK, or other documents are determined based on the cost of processing or making a maximum of Rp. 6.000.000,00 (Six Million Rupiah)
  • DHL will not cover weapons,coins, cash, gold or precious stones. Jewellery has maximum cover of US$500 (but we may be able to get separate cover for higher amounts).
  • Shipping costs are not covered.

 

Insurance for Murni’s Warung Shop